At DaVita UK, we provide dialysis care for over 2,000 patients across England & Wales. We’re part of DaVita International who are focused on transforming care and improve quality of life for people receiving dialysis treatment globally.
We’re looking for a Regional Operations Manager to join our Field Management Team. In DaVita, we champion a Community First, Company Second culture. As the Regional Operations Manager, you’ll be integral to promoting this, leading the way, and creating a great place to work for teammates.
As a Regional Operations Manager, you’ll provide strategic and tactical leadership to Clinic Managers in your team. You’ll be responsible for the region covering Newcastle to North Wales so expect travel to be around 60-80% of your week.
Being a Regional Manager is a broad role with lots of different elements. You’ll be responsible for:
- Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals
- Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
- Driving financial and revenue growth whilst maintaining excellent clinical outcomes
- Managing relationships with external partners such as NHS Trusts and the CQC
- Understanding and analysing metrics impacting service delivery and other key factors
- Building great relationships with internal stakeholders throughout the business, including UK & International Head Office
- Implementing new processes to drive quality improvements for both patients and teammates
- Ensuring compliance with all relevant clinical, governance and regulatory systems and policies
- Living the DaVita Values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfilment and Fun
To be successful in this role, you’ll need:
- Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
- Demonstrable experience in planning and managing at strategic and operational level
- Strong business acumen; able to assess financial implications of decisions and actions
- Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
- Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
- Lead by example style to encourage a value driven culture that brings the best out of everyone
- Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
- Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
What can you expect when you join?
- Salary depending upon experience
- Company car or car allowance
- Commitment to your training and development
- 35 Days paid leave per years (including bank holidays)
- Company Pension Scheme
- A “community first, company second” culture based on Core Values that really matter
- An exciting, collaborative and driven multinational environment
- Live our mission: To be the Provider, Partner, and Employer of Choice
- Dedication, above all, to caring for our patients and teammates
