Quality Assurance:
100% Compliance

At Renal Services, we believe clinical safety and quality governance should support all aspects of our professional, patient care.

That’s why we continue to comply with 100% of the Care Quality Commission (CQC) requirements.

SAFETY & QUALITY

Our strict company policies enable Renal Services to consistently improve the quality of our services for renal patients and minimise the risk of infection, as set out in the Standards for Better Health, in line with the Department of Health guidance on clinical governance.

These regulations include the latest Renal Association standards, National Services Framework, NICE standards, as well as the operating requirements of all the different Trusts we partner with.

To maintain a continuous quality improvement programme at Renal Services, we use robust internal and external audits that follow our unique ‘Measure, Analyse and Improve’ assessment process.

Our Quality and Regulatory Manager assesses any potential safety risks and controls the risk of COSHH to protect patients and staff from hazardous substances. We also monitor and resolve any relevant general complaints.

SERVICE OUTCOMES

Of Patients

0 %

Would recommend us to other patients. Consider treatment to be administered to their satisfaction. Rate the helpfulness of staff excellent.

Of Patients

0 %

Consider to always be spoken in a corteous manner. Have very high confidence and trust in the nurses. Consider excellent the care received. Feel treated with respect and dignity.

Clinical Outcomes

Percentage of patients achieving RA standards

RA Standards	National Average	Renal Services
HB	56%	73%
Ca2+	74%	81%
PO43	61%	77%
URR	74%	92%

CARE QUALITY COMMISSION

At Renal Services, minimising the risk of healthcare associated infection, including MRSA, for each patient is a matter of continuous vigilance, robust infection surveillance systems and ongoing training of staff at all levels in hospital hygiene. We have policies and procedures which are aimed at minimising the spread of germs and bacteria at every stage of patient care. Our policies are in line with National Infection Prevention and Control guidelines. The challenge of reducing healthcare associated infections (HCAIs) in line with Safer Practice in Renal Medicine (DH 2006) is of paramount importance to us and stringent infection control measures are in place.

Factors contributing to this low incidence include:

Ongoing patient and staff education and updates
Nurse to patient ratios above recommended national average ensuring compliance with policies
Robust screening and audit programmes
High standard of cleaning meeting the regulatory requirements of the National Specifications for Cleanliness in the NHS

ACCREDITATION

To ensure that Renal Services’ high standards of quality are continuously maintained, rigorous clinical audits are carried out both internally and externally by national regulatory bodies.

Our clinics in England are regulated by the Care Quality Commission in accordance with the Health and Social Care Act 2008 and inspected using Key Lines of Enquiries (KLOE) to ensure the services is Safe, Effective, Caring, Responsive and Well-led.

In recognition of our continuous quality improvement programme we have been accredited with:

Quality Assurance: 100% Compliance