Safety & Quality
Our strict company policies enable Renal Services to consistently improve the quality of our services for renal patients and minimise the risk of infection, as set out in the Standards for Better Health, in line with the Department of Health guidance on clinical governance.
These regulations include the latest Renal Association standards, National Services Framework, NICE standards, as well as the operating requirements of all the different Trusts we partner with.
To maintain a continuous quality improvement programme at Renal Services, we use robust internal and external audits that follow our unique ‘Measure, Analyse and Improve’ assessment process.
Our Quality and Regulatory Manager assesses any potential safety risks and controls the risk of COSHH to protect patients and staff from hazardous substances. We also monitor and resolve any relevant general complaints.
Would recommend us to other patients.Consider treatment to be administered to their satisfaction.Rate the helpfulness of staff excellent.
Consider to always be spoken in a corteous manner.Have very high confidence and trust in the nurses.Consider excellent the care received.Feel treated with respect and dignity.
Percentage of Patients achieving RA Standards
Percentage of Patients achieving RA Standards - 2016
Percentage of Patients achieving RA Standards- 2018
Care Quality Commission
The challenge of reducing healthcare associated infections (HCAIs) in line with Safer Practice in Renal Medicine (DH 2006) is of paramount importance to us and stringent infection control measures are in place.
- Ongoing patient and staff education and updates
- Nurse to patient ratios above recommended national average ensuring compliance with policies
- Robust screening and audit programmes
- High standard of cleaning meeting the regulatory requirements of the National Specifications for Cleanliness in the NHS
Our Clinics are regulated by the Care Quality Commission in accordance with the Care Standards Act 2000, and inspected regularly against National Minimum Standards (Department of Health 2002).